Programme
(Times in AEST)

Tuesday July 13 2021
8.30am-9.30amConference Opening & Keynote
Dr Catherine Ball, Matina Jewell, Julie Mitchell (Workers' Compensation Allianz Australia), Greg Tweedly (PIEF)
9.30am-10.30amFocus on CTP Insurance & Workers' Compensation with Insourced Claims Management/Privatised
Chair: Liz Cairns (Transport Accident Commission)
Michael Miller (Suncorp), Neil Singleton (Motor Accident Insurance Commission), Vicki Tabor (Workcover TAS), Mike Tully (ACC New Zealand), Bruce Watson (WorkCover Qld), Chris White (WorkCover WA)
10.30am-11amMorning Tea & Virtual Sponsor Booths
11am-11.30am
Person-centred ApproachesMental Health & WellbeingInnovation in Injury Management Practices and SystemsResearch & Recovery
Understanding, Redefining and Delivering Person Centered Injury Management within Workers Compensation
Aimee Chambers (Worksafe Victoria)
Mental Injury a Journey Towards Better Outcomes
Matthew Bannan (WorkCover Queensland), Jane Stevens (WorkCover Queensland)
Upstream Partnering and Piloting: Reducing Injury Management Risk
Sharon Stratford (WorkCover Queensland)
National Return to Work Strategy 2020-2030
Corey Grandin (Safe Work Australia)
11.35am-12.05am
Tackling Employment for TAC Clients with an Acquired Disability: The Critical Elements for Success
Sarah Johnstone (Transport Accident Commission)
Managing Workplace Mental Health and Well-being: Beyond standardized workplace surveys and metrics
Daryan Rosic (Xchanging)
The Successful Ingredients for Building an Evidence Based Model of Relationship Management for Young People Impacted by Transport Accident
Clare McKinnon (Transport Accident Commission)
Defining, Measuring and Monitoring Scheme Health
Anh Bui (Motor Accident Insurance Commission, Queensland), Youyou Luo (Motor Accident Insurance Commission, Queensland)
12.05pm-1.05pmLunch Break & Virtual Sponsor Booths
1.05pm-1.35pm
The Collaborative Partnership - National Principles on the Role of the GP in Supporting Work Participation
Natalie Bekis (Comcare)
Shifting the Dial on the Regulation of Mental Health at Work
Yasmin Cox (Workplace Health and Safety Queensland, Office of Industrial Relations), Janene Hillhouse (Workers' Compensation Regulatory Services, Office of Industrial Relations)
Recovery Assistance Pilot and Expanded Program
Simon Norgate (WorkSafe Victoria)
Justice Frameworks: Application in Personal Injury & Disability Management Practice
Andrew Fronsko (ADIIS Group), Genevieve Grant (Faculty of Law, Monash University)
1.40pm-2.10pm
Healthy Minds, Healthy Workplaces: Outcomes of a Pilot Trial of Low-intensity Cognitive Behavioural Therapy in the Workplace
Ngaire Anderson (Comcare)
Life Konektions
Leah Brown (Konekt WorkCare), Ari Pianta (Konekt WorkCare)
GB LifeGUARD: An Industry Specific Suicide Intervention Training Program for Claims Managers to Support At-risk Customers
Steve Hartwig (Gallagher Bassett Services Pty Ltd)
Vaccines for Roads
Rob McInerney (iRAP)
2.15pm-2.45pmAfternoon Tea & Virtual Sponsor Booths
2.50pm-3.20pm
Improving Personal Injury Management through Behavioural Science
Luke Freeman (QBE Insurance)
The Value of Co-design in the Development of a Dynamic, Tailored, Psychosocial Intervention - an Insurer's Perspective
Nadine Sivyer (Allianz)
Popular Evidence Based Approaches to Measure and Drive Customer Experience: Why the NPS Score Alone is Not Enough
Dorothy Frost (MedHealth)
We Have the Evidence - Our Shared Challenge is Implementation
Mary Wyatt (AFOEM / RTWMatters)
3.25pm-3.55pm
Connect & Care: Upskilling Leaders to Support Vulnerable Workers
Maddi Bailes (icare), Farah Shams (QBE Insurance)
Mentally Healthy Workplaces: How do we Bring a Non-clinical Concept of Mental Health Recovery Into the Workplace?
Rebecca Neilson (State Insurance Regulatory Authority), SIRA Representative (SIRA)
Mobile Case Management - Retrospective and Next Steps
Lucas Kowalski (WorkSafe Victoria)
Preparing for the Aging Australian Workforce - Health Implications
Dr Chris Cunneen (Occphyz Consulting)
4pm-5pmCommon Law vs. No-Fault - Managing for Quality Outcomes
Chair: Geoff Atkins (Finity Consulting)
Kim Birch (Compulsory Third Party Insurance SA), Liz Cairns (Transport Accident Commission), Andrew Fronsko (ADIIS Group), Meghan Isley (Insurance Australia Group), Mary Maini (icare), Bruce Watson (WorkCover Qld)

Wednesday July 14 2021
8.45am-9amConference Day 2 Start & Recap of Day 1
Chair: N/A
Dr Catherine Ball, Greg Tweedly (PIEF)
9am-10amFocus on Workers' Compensation with Outsourced Claims Management
Chair: David Fryar (Employers Mutual Limited)
Declan Collins (ReturnToWorkSA), Theresa Fairman (State Insurance Regulatory Authority), Mary Maini (icare), John McNamara (Gallagher Bassett Services Pty Ltd), Julie Mitchell (Workers' Compensation Allianz Australia), Colin Radford (WorkSafe Victoria)
10am-10.45amMorning Tea & Virtual Sponsor Booths
10.45am-11.15am
Person-centred ApproachesMental Health & WellbeingInnovation in Injury Management Practices and SystemsResearch & Recovery
Achieving Recovery Outcomes Through Motivational Coaching
Matt Elliott (The Change Room), Farah Shams (QBE Insurance)
Improving Understanding of Mental Health and Injury in Workers Using Unstructured Data
Amy Clarke (WorkSafe Victoria), Jonathan Cohen (Taylor Fry)
Exercise Therapy for Mental Illness in Personal Injury Spheres; The Journey and the Destination
John Mellors (Guardian Exercise Rehabilitation), Simon Rosenbaum (University of New South Wales)
Recovery Blueprint - Results of a Year Long Pilot
Ross Iles (Monash University)
11.20am-11.50am
Biopsychosocial Collaboration Delivers Optimal Outcomes
Noni Byron (Prestige Health Services Australia ), Pam Garton (Abilita Services)
How May Covid-19 be Approached in Personal Injury Cases in the Future and Employers Legal Obligations to Employees with Mental Challenges
Angela Brookes (Hall & Wilcox), David Burnton (Hall & Wilcox)
Person Centred Schemes and injury support - Personalised approach to services in NT and Norfolk Island
Emma Hosking (Gallagher Bassett Services Pty Ltd)
Barriers to Return to Work After Injury - a 10-year Review of ISCRR Research
Dr Jimmy Twin (Institute for Safety, Compensation and Recovery Research, Monash University)
12pm-1pmLunch Break & Virtual Sponsor Booths
1pm-1.30pm
Empowering Outcomes Through Inter-Agency Partnerships
Naomi Mason (WorkCover Qld), Tegan Mimnaw (NIISQ Agency), Emma Tovell (NIISQ Agency)
Employment Outcomes After a Road Traffic Crash
Masoumeh (Zohre) Abedi (The University of Queensland), Venerina Johnston (The University of Queensland)
AI to BI - How Artificial Intelligence and Behavioural Insights are Improving Outcomes at QBE
Chris Rymer (QBE Insurance)
Protect Together Program
Jennifer Cameron (icare)
1.35pm-2.05pm
A Soft Landing - Supporting Workers Compensation Claimants Exiting The System
Simon Bailey (Employers Mutual Limited)
Stepped Care Model for MVA in the CTP Scheme
Amanda Brown (PeopleSense by Altius)
WA's Catastrophic Injury Support Scheme - The journey from Passive Participation to Active Recovery.
David Smith (Insurance Commission of Western Australia)
10 Things Injury Insurers Do That Plaintiff Lawyers LOVE
Will Barsby (Employers Mutual Limited)
2.10pm-2.45pmAfternoon Tea & Virtual Sponsor Booths
2.50pm-3.20pm
Tailoring Claims Management
Tim Meadows (WorkCover Queensland)
Supporting the Mental Health of People Affected by Drought in Rural and Remote Communities
Jenna Frino (ipar)
Making the Shift - Compensable Injury to Holistic Management for Better Outcomes
Amanda Johnston (APM)
No Session
3.25pm-3.55pm
Client Voice Framework
Lachlan Vivian-Taylor (Transport Accident Commission)
Respect and Resilience - Approaches to Prevent Dysfunctional Customer Behaviour and Keep Workers Safe
Dr Samantha Ferguson (Griffith University)
Do not use Poor Data as the Excuse for not Getting a Grip on Claims Cost Leakage
Paul Beinat (Finity), Raj Kanhai (Finity Consultants)
Value Based Health Care
Dr Petrina Casey (State Insurance Regulatory Authority)
4pm-5pmLuminaries - a Balanced Perspective - Existing and Emerging
Chair: Greg Tweedly (Chair of PIEF)
Natalie Bekis (Comcare), Liz Cairns (Transport Accident Commission), Declan Collins (ReturnToWorkSA), Katherine Gobbi, Chris Latham, John Walsh
5pm-Conference Close
Chair: Greg Tweedly (Chair of PIEF)
Noel Lyons (PIEF), Julie Mitchell (Workers' Compensation Allianz Australia), Greg Tweedly (PIEF)